Technical Questions

What are the minimum system requirements to access course materials?

This course is based on videos that are hosted at vimeo.com and while these may work on older setups, we strongly recommend keeping your system as up to date as possible.

Browsers and operating systems are constantly releasing bug fixes, security updates, and improvements, and using the latest browser version can always help to prevent issues. You can check for the latest browser versions here.

Below you’ll find the minimum system requirements.

Supported Browsers

If you’re using an older browser, system, or website, you’ll need to upgrade to continue watching Vimeo videos.

Here is a list of our supported browsers/versions:

  • Chrome 30+ (has automatic updates)
  • Firefox 27+ (has automatic updates)
  • Internet Explorer 11
  • Microsoft Edge
  • Safari 9+

Supported Operating Systems

The Vimeo player operates in a wide range of operating systems, but we can only guarantee full functionality on systems that are still being supported by their proprietors.

  • Microsoft has ended support for Windows XP and Windows Vista.
  • The earliest version of MacOS is still receiving extended support from Apple is Sierra (v. 10.12.6), and support for it is rumoured to end in September 2019.
  • Earlier versions of MacOS (El Capitan, Yosemite, Mavericks, etc) are not supported.

Mobile/Tablets

  • Android (Lollipop) version 5.0+
  • iOS version 9.3.5+

What is the minimum internet speed I need to watch the videos?

A minimum stable speed of 5 Mbps or faster is required to stream high-quality videos on the Internet. For optimal performance, a hardwired connection via Ethernet is best, but if you prefer to use WiFi, be sure that your router is configured correctly and that your network is not being shared with other devices (this can limit the starting speeds you pay your Internet Service Provider for).

Not sure what speeds your device is receiving? Visit https://testmy.net/download (on mobile or desktop) for an estimate. We recommend performing this test a few times since bandwidth can change.

Don't forget to refresh and save your lesson page!

If you’re like me you probably are up and down from your computer/device all day attending to all the things. While there is an autosave feature within the online course it’s always a good practice to make sure you are 1) always saving your workbook before stepping away and 2) refreshing your page before adding any further text.

This will help make sure all of your work isn’t lost in internet space.

How do I clear my browsers cache?

From time to time we may ask you to clear your browser’s cache. This may happen after a site update when you browser may ‘remember’ some things incorrectly about a page you have visited in the past. Clearing the cache will help reset the page to view the most up-to-date content.

Keyboard shortcuts
Chrome, Firefox, Opera

MAC: Command+Shift+Delete
PC: Control+Shift+Delete

This opens a window with ‘clear cache’ selected.
Click ‘Clear browsing data’ or ‘clear now’
Then refresh page

Safari:
Command+Alt+E

Then refresh/reset page

When are the Zoom Calls?

Detour Method Online live calls are scheduled on Thursdays (excluding Integration week) at 9:00am Eastern Standard Time. See how that translates to your timezone using this online converter. Live calls will be recorded and available for viewing and downloading on Fridays. The links will be posted to the Facebook group and emailed.

Monthly Membership Online live calls are typically scheduled the last Thursday of the month. Please check the session page to confirm the date and time.

How do I access the Zoom recordings?

If you’re having trouble accessing the Zoom recordings there are 3 possible reasons for this:

1) Zoom has been blocked by your antivirus software
2) You might need to adjust your security settings to “whitelist” Zoom
3) You might need to adjust your proxy server settings

Click here for a resource from Zoom to help walk you through making adjustments to #2 and #3.

As everyone’s antivirus software is different I’m not able to post specific info here. You should be able to search the technical support docs of your software for more information.

Zooming in vs. full screen of the training videos

If you prefer to view the videos on a larger screen you can use the zoom feature in your browser. On a computer, press the COMMAND (Mac) or CTRL (PC) keys and the plus sign ‘+/=’ keys simultaneously to zoom in and make the video appear larger. To zoom out repeat the process by pressing the COMMAND / CTRL buttons simultaneously with the dash/underscore button ‘-/_’.

Please contact [email protected] if you have accessibility needs. We will do our best to accommodate.

Site Navigation

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Course Navigation

On the ‘My Course’ page, you will see information about the course as well as the Course Modules.

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Video Workbook Navigation

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Downloading PDFs

At the end of each Video Workbook, you have the option of downloading a PDF of your Workbook. To be able to view your PDF, you will need a PDF Reader which you can download here.

If you don’t find what you are looking for please email [email protected] with your technical questions.